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Online Support

Interactive Web Service and Support

Want to improve customer retention & increase sales at the same time?
Quickly respond to customers visiting your website in real-time. 24/7. Keep your customers on your web site, chat with visitors, and track what pages they are visiting.

PierTech Live Online Support Software

This unique software allows customers to have instant LIVE interaction through your website.

Benefits and Features

  • Online visitors get their questions answered in seconds by clicking on an icon on your website that
    says: Live Customer Support!
  • Makes it easier for potential customers to do business with your company & retains existing customers!
  • Interactive, live support is the way of the future!
  • Live, real-time, online support saves money by eliminating 800 (toll-free) calls & emails!
  • NO INSTALLATION NEEDED!
  • Differentiates your company from the competition!
  • Complements your existing customer service & makes customers more comfortable using the Internet!
  • A completely hosted solution!

How It Works

Step 1: Contact PGI.

Step 2: Decide the number of support reps or employees you want using this software.

Step 3: We provide your IT Department with easy instructions to link your site and user set up instructions.

Step 4: Your Website shows "Live Support" icon.

Step 5: Your support reps log in to their account using any web browser and receive automatic notifications to interact live with your customers.

Who Should Use Online Support

  • Online Stores
  • Realtors
  • Hotels/Motels/Resorts
  • Auto Industry
  • Schools and Universities
  • Senior Housing
  • Government
  • Hospitality
  • Entertainment Businesses
  • Web Designers
  • Any website wanting to upgrade it's customer service!

*Demo User Guide

Testimonials

"PierTech Live Online Support really works well with our business and makes us stand out from our competitors!

We love presenting this to new customers; it makes us more innovative and service-oriented, which is one of our company goals!"
Marie W., Customer Service Manager, BeneServ Corporate Benefit Services
"Within the first two days of using PierTech Live Online Support, we received a $4,700 order from a new customer. It started with a simple chat about one of our products, then turned into a extremely large sale considering our average order-size is $550.00!"
Marty E., Sales Manager
Strybuc Industries
"I am pleased to take the time to report that Amanda from your online tech support was very helpful, more helpful than my assigned inside sales rep.

After being frustrated dealing with my sales rep, I went online to find you have IMMEDIATE online tech support. Amanda responded and resolved one of my issues within 3 minutes and I was obviously impressed enough to write this letter.

Kudos to you for using technology to improve your customer service."
Brent T., Consumer
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